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Yvette H

1 reviews | Active since Mar 2020

10 Mar 2020, 13:00

Repair of device and store service

I purchased a Samsung Galaxy S9 from a Vodacom shop in George a year ago. After the last software update (about 3 weeks ago) my fingerprint scanner stopped working. The Vodacom shop sent my phone to the advanced repair centre TWICE and it is still not fixed. The phone is still in its warranty period (12 months old). The manager of the Vodacom shop does not have any suggestions. This is absolute shocking service. I have been with vodacom for 8 years+ now (online ordering) and have never had an issue like this. I feel that the shop should have provided me with better service. Test the devices before it goes back to the client. I have wasted lots of time to try and collect my phone twice and still nothing has been repaired. AWE FULL experience and service!!! From the repairs side as well.

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Replies (4)
Vodacom
Vodacom's reply11 Mar 2020, 09:38
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply11 Mar 2020, 20:53
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Thank you for taking my call.

As per our chat, we have advised with regards to your query.

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

YH
Yvette H's update20 Mar 2020, 20:35
Reviewer Update
Well, my phone has been sent back to Vodacom on the 12th of March and I am still waiting for feedback. Escalationss confirmed on the 16th that the device has still not reached the head office and until now I haven't received any other feedback..... disappointed!!!
YH
Yvette H's update17 Jun 2020, 13:35
Reviewer Update
Sadly still no sign of my device or any correspondence / feedback from anybody. Also the Vodacom Shop here in George where I booked my device does not answer their telephones. I have been trying to get a hold of them for the past 3 weeks now!!! I will never use Vodacom for cell phone purchases or contract upgrades ever again. I will also not recommend them to anybody!