LM
Lungelo M

1 reviews | Active since Feb 2017

10 Feb 2017, 13:15

REPAIR NOT DONE AND POOR SERVICE.

<p>I have submitted my phone early last month to vodacom in pmb. I then recieved a call that says i should pay R1538,72 in order for my device to be repaiered, I did exactly that on few days later, on the 25/01/17 t be exact. i have then been calling them and askinnfor the progress of my phone and they are always excuses on ehy the device is not fixed. it been two weeks and 3 days since i paid the amount they requested but come my suprise I am not happy about the service. I have been calling them and they keep on making promises, it either next week, or they say some other day. When that day comes it all about excuses on why I haven't get my device fixed.</p> <p>Earlier today I called again and they told me they still waiting for the last part of which earlier this week they sad i will b able to get my phone today. I am complety fed up with the excuses that they making i have now requested to speakk to the manager and raise my concern, also want m device back wheather it fixed or not. I now wouldnt advice anyone to fixe their phone at vodacom for now i know that they make empty promices and they not keep you updated. Insted they sent me a SMS saying my device is transported to the collection point but came to my suprise that the device is not yet being recieved by the PMB vodashop. i am disapointed with the repair centre in Umhlanga.</p> <p> </p> <p>Lungelo Madlala</p> <p> ********** </p> **********

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Replies (2)
Vodacom
Vodacom's reply11 Feb 2017, 06:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Feb 2017, 10:12
Official

Dear Customer

We apologise for the service you received and the inconvenience caused. We have escalated your complaint to the store manager and regional coordinator for assistance and feedback.

Regards

RoderiqueLategan