Repair Job not done correctly. Keenan need to own up

My Honor X6 B was taken to Vodacom Tygervalley last week to be booked in for an insurance repair. Keenan was provided the insurance details by my wife who was assured that the repair would take 5 to 7 working days.

We were assured the quote would be sent on Monday but as such no quote was received via email or via a call as Keenan promised.

My wife then today 10 October 2025 had to follow up and a quote dated the 5th October was provided by Selina and Tanika and they picked up Keenan never booked the repair as an insurance repair despite being provided the details. 5 working days later my phone hasn't been repaired and the quote is R2000 and no insurance. So between Erin, Tanika, Keenan and Selina something has to be done to take whoever didn't do their job right to task.

I now have to again wait for an insurance quote and then another 5 to 7 working days because Keenan didn't follow instruction.

I need my Honor X6B to be accessible for work. If Vodacom can't fix this mess up of the quote or fix the phone. I will take it to litigation and I would need my handset replaced with a new Honor X 6B as Vodacom keeps messing up and unfortunately as per Keenan's words. There is nothing we can do. I need a resolution faster than Cheslin Kolbe on a Rugby field.

Keenan left a note on the job to say he did try calling us. Neither my wife or I find call records or emails sent even our spam folders were checked too.

Repair Job No:***3 Craig Wentzel *** Juanita Wentzel (Contract Holder) ***