OA
Ozeyr A
1 reviews | Active since Mar 2009
25 Apr 2022, 12:38
Repair delays
I left my Samsung tablet to be repaired at the Sandton Vodacom Repair center on 23 February (Job number: ***3). Two months later, and after numerous follow ups, I keep being told that Vodacom is awaiting for a part to repair the device, with no completion timeframe being provided So while I don't have a device, Vodacom keep on debiting my account. So am i to wait for 6, 12 or 24 months before I received a repaired device? surely I should be given a replacement.
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Replies (2)
Vodacom's replyOfficial
25 Apr 2022, 14:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Apr 2022, 14:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
OA
Ozeyr A's updateReviewer Update
12 May 2022, 09:20I had collected my device from the Sandton store on Friday, 6 May.
When I did not receive my S Pen with the device, I enquired from the Vodacom consultant who mentioned that Vodacom does not take in accessories with the repair. I informed him that the S pen was not in my case and hence I would have left it with Vodacom when I brought in the device. I informed him that I will take a look at home but that Vodacom had taken it in as they needed to test the S pen as well. I confirmed with him on Saturday 7 May that the S Pen was not at home and that it must be with Vodacom. I requested that he search for it in store. I have not had a response to date and it appears that this nightmare of an experience is not ending.
kindly look into this matter and advise.
When I did not receive my S Pen with the device, I enquired from the Vodacom consultant who mentioned that Vodacom does not take in accessories with the repair. I informed him that the S pen was not in my case and hence I would have left it with Vodacom when I brought in the device. I informed him that I will take a look at home but that Vodacom had taken it in as they needed to test the S pen as well. I confirmed with him on Saturday 7 May that the S Pen was not at home and that it must be with Vodacom. I requested that he search for it in store. I have not had a response to date and it appears that this nightmare of an experience is not ending.
kindly look into this matter and advise.
OA
Ozeyr A's update12 May 2022, 09:20
Reviewer Update
I had collected my device from the Sandton store on Friday, 6 May.
When I did not receive my S Pen with the device, I enquired from the Vodacom consultant who mentioned that Vodacom does not take in accessories with the repair. I informed him that the S pen was not in my case and hence I would have left it with Vodacom when I brought in the device. I informed him that I will take a look at home but that Vodacom had taken it in as they needed to test the S pen as well. I confirmed with him on Saturday 7 May that the S Pen was not at home and that it must be with Vodacom. I requested that he search for it in store. I have not had a response to date and it appears that this nightmare of an experience is not ending.
kindly look into this matter and advise.
When I did not receive my S Pen with the device, I enquired from the Vodacom consultant who mentioned that Vodacom does not take in accessories with the repair. I informed him that the S pen was not in my case and hence I would have left it with Vodacom when I brought in the device. I informed him that I will take a look at home but that Vodacom had taken it in as they needed to test the S pen as well. I confirmed with him on Saturday 7 May that the S Pen was not at home and that it must be with Vodacom. I requested that he search for it in store. I have not had a response to date and it appears that this nightmare of an experience is not ending.
kindly look into this matter and advise.