Repair

I took my phone in for repairs a month and a half ago and still haven't gotten it back or received communication of what's going on with it. I attempted contacting the store which booked my phone but they don't seem to pick up the phone when I call.

The loan device I was given isn't the greatest - it's Huawei and my phone is a Samsung. There are certain things I cannot do on this phone on my banking app - I was told by a an employee at the bank branch nearest to me that there's (a lack of) a security feature on Huawei phones - which is very inconvenient. It keeps on bugging out as well (kicks me out of Google etc.) and it just makes everything quite difficult.