1 reviews | Active since Mar 2014
Repair -> Credit = Ridiculous
<p>My Sony Xperia Z3 went in for repair @ Vodacom Vanderbijlpark. Was told it should take 4 days (end up MUCH longer, but I'm patient, no problem).</p> <p>Last week I was told that my phone will cant be repaired and that Vodacom will send a credit to Vodacom Vanderbijlpark. Today I was told by Vodacom Vanderbijlpark that they recieved a credit of R7 705.00 and that I must come get a new phone. WHAT MUST I BUY FOR THIS AMOUNT that is of the same class / quality / spec as the phone that I had (Sony Xperia Z3). I'm not willing to accept that I must now 'downgrade' my phone... At the time I took my Sony it was the best Sony on the market, now I can't even get a Sony Xperia X Compact... </p> <p>Replace my Sony Xperia Z3 with a new Sony Xperia Z3 OR similar like a Sony Xpreia XZ or Samsung S7. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good morning Vodacom. Please give me some indication when I can expect a response from you! If you can't replace me with what I had, then replace it with the 'replacement of the Sony Xperia Z3' OR to the value of the Z3 replacement...
Good morning Vodacom. Please give me some indication when I can expect a response from you! If you can't replace me with what I had, then replace it with the 'replacement of the Sony Xperia Z3' OR to the value of the Z3 replacement...
