JB
Julius B

1 reviews | Active since Mar 2014

26 Jan 2017, 14:18

Repair -> Credit = Ridiculous

<p>My Sony Xperia Z3 went in for repair @ Vodacom Vanderbijlpark. Was told it should take 4 days (end up MUCH longer, but I'm patient, no problem).</p> <p>Last week I was told that my phone will cant be repaired and that Vodacom will send a credit to Vodacom Vanderbijlpark. Today I was told by Vodacom Vanderbijlpark that they recieved a credit of R7 705.00 and that I must come get a new phone. WHAT MUST I BUY FOR THIS AMOUNT that is of the same class / quality / spec as the phone that I had (Sony Xperia Z3). I'm not willing to accept that I must now 'downgrade' my phone... At the time I took my Sony it was the best Sony on the market, now I can't even get a Sony Xperia X Compact... </p> <p>Replace my Sony Xperia Z3 with a new Sony Xperia Z3 OR similar like a Sony Xpreia XZ or Samsung S7. </p>

0
Replies (2)
Vodacom
Vodacom's reply26 Jan 2017, 14:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

JB
Julius B's update30 Jan 2017, 10:18
Reviewer Update

Good morning Vodacom. Please give me some indication when I can expect a response from you! If you can't replace me with what I had, then replace it with the 'replacement of the Sony Xperia Z3' OR to the value of the Z3 replacement...