zL
zane L

1 reviews | Active since Nov 2022

08 Nov 2022, 14:43

REPAIR CLAIM OLD SALVAGED DEVICE SOLD TO A PAKISTANER BY VODACOM ! FOR A DEVICE I PAID FOR !

Hi ,

I Just spoke to one of the Lady's , and my problem was not resolved. I had a claim done about 3 years ago on contract ***. this device was salvaged by vodacom repair store in port elizabeth , Greenachers.

This device started checking into my Google account in beginning of this year , but did not take much note of it .

However, today I noticed that my whatsapp has random Pakistan contacts saved , when i checked , this device seems to be ACTIVE every day on my google account ! According to my knowledge and understanding this device should've been destroyed ? or if used for a second hand phone , my data should've been wiped clean from the phone ..... clearly this is not the case and vodacom has broken a data privacy / breached my privacy as this person in Pakistan is connected to my google account where all my debit / credit card details are linked to , my password , etc.

furthermore to this , i paid legally for this device , and now this device is located in pakistan ? Is my devices sold to them ? a device I PAID FOR !! is vodacom clearly in under the desk with salvaged phones ?

i am very very disappointed and disgusted by this !

i will not leave it here , i want records of where this phone went after the claim/repairs , and if all Legal steps was followed as i will be involving more people within 5 working days if no records of this phone can be proven !

0
Replies (4)
Vodacom
Vodacom's reply09 Nov 2022, 08:21
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
zL
zane L's update09 Nov 2022, 08:26
Reviewer Update
This is not a phishing **** of sort, this is seen in my google account from my Nokia i had.


Thanks i will wait for communication from you to discuss on call further
zL
zane L's update11 Nov 2022, 13:07
Reviewer Update
I still have mot had any response or calls for further 😡
zL
zane L's update16 Nov 2022, 11:00
Reviewer Update
So what exactly does that mean ?

The device got sold ? To some random person on the street from vodacom?