Repair centre service sucks

I took my phone in for a liquid damage report for my insurance, one week later on the 21st of January i had a operation so i was in hospital i kept on receiving sms's that the job was booked in at the repair centre, but i only wanted a damage report so i couldn't understand wuy i kept on getting sms's so i phoned numerous times but no success (NO ANSWER) so i sent my daughter there and the lady (didn't get her name) said she does not know what went wrong it was not supposed to go there so she sent a urgent mail to send it back. And so my other daughter went there and she got such a dusgusting attitude from KABELO and said that there was no one there the previous weekend and now i want to know why do one pay so much everymonth for something and get such **** sirvice from them? I am looking in to moving my accounts as my current contracts add up to Almost R10000.00 to another sirvice peovider Kabelo must rather mop the floors and make coffee for the staff she must not at all interact with your clients.