1 reviews | Active since May 2014
repair centre
I got my Vodacom contract around June 2018 which include an Iphone X. Current bill is around R1500 per month.
Late last year, my phone started giving me issues - I couldn't hear anything on the phone's ear piece/speaker. Took the phone in, 2 weeks later I received a "refurbed" phone in return. No worries, it's working, that's all that matters.
Now, the same issue happened yet again... Not a single drop of the phone, phone is in perfect condition, and Vodacom tells me that they cannot repair the phone. I need to pay in R11 500!!!!! so that I can get a new phone.
Your service is beyond pathetic and your technical staff even worse. Now, to make matters worse... I haven't had my phone for nearly a month. I can bet you you will not be giving me discount on my contract either.
Phone was dispatched back from ARC(Advanced repair Centre) on the 22nd already. Upon phoning in to Eastgate, they tell me the phone's been lying there for a while. Not a single person lets me know of this?
Again, pathetic! It just goes to show that Vodacom doesn not give a **** about their customers and truly believes that they can do whatever they want.
This will be my last contract with Vodacom, that's for sure
Not a single phone call, not a single reply. Then you send me a private message saying "Our records indicate that the call center provided feedback regarding the warranty and advised on the quote which was rejected." Of course I rejected the quote! What I will not pay for a brand new phone if your repair center themselves told me that the unit cannot be repaired. This after the exact same issue happened a few months prior?
My contract expires in June, you will lose yet another customer. This is not the service I expected of Vodacom at all.
To everyone else reading this, stay away from Vodacom! They are vultures and *******!
Simple maths:
Monthly bill: +-R1500 pm
Contract Duration: 24 months
Total Bill on me: R36 000(excluding any interests that Vodacom earns on me as a customer)
When your shareholders asks you why you're going backwards, show them this!
Not a single phone call, not a single reply. Then you send me a private message saying "Our records indicate that the call center provided feedback regarding the warranty and advised on the quote which was rejected." Of course I rejected the quote! What I will not pay for a brand new phone if your repair center themselves told me that the unit cannot be repaired. This after the exact same issue happened a few months prior?
My contract expires in June, you will lose yet another customer. This is not the service I expected of Vodacom at all.
To everyone else reading this, stay away from Vodacom! They are vultures and *******!
Simple maths:
Monthly bill: +-R1500 pm
Contract Duration: 24 months
Total Bill on me: R36 000(excluding any interests that Vodacom earns on me as a customer)
When your shareholders asks you why you're going backwards, show them this!