1 reviews | Active since Mar 2014

01 Feb 2019, 11:03

Repair centers not working according to standards.

Repair center is not working according to customer satisfaction.

Note: It is not several times that I'm dealing with vodacom repair centers and every time there are issues.

Latest issue: I booked in a phone for repair under warranty. Ref ********** 5 The phone was returned not repaired. Apparently they need proof of purchase. Yesterday I went in to the vodacom shop and this was confirmed and they printed out the proof of purchase.

A new call was opened for the same phone and sent back to the repair center. Ref ********** 0

Now I'm waiting.

0
Replies (1)
Vodacom
Vodacom's reply01 Feb 2019, 11:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team