Repair

The service received from Vodacom is absolutely disgusting for a paying customer, I have been waiting for a repair since April this year. I do understand the pandemic has set us back but when it comes to Vodacom receiving monthly remuneration it always has to be done on time but the service given back to a paying client is absolutely DISGUSTING!!! Why should I pay for a service not received? Why should I wait 4 month to get a phone repaired and when they eventually assist me the phone get's returned because I was not advised that a feature has to be turned off before they can work on my phone? I hope this matter falls in the hands of a senior who is willing to assist me not with an excuse but with a resolution otherwise I will keep on reversing your premiums till I am satisfied with the service from your company