Repair

My phone was booked in for repairs on the 19th of August 2024 at Vodacom repair center Menlyn. The phone was collected by my husband on the 31st of August 2024. When the phone was received I noticed next to the sim plate the device was cracked. I loaded applications that I initially had before booking in the device and the device stated to freeze, slowing down and my battery was not lasting. A few days later the back cover started to lift, that is when I contacted the repair center in Menlyn, wile on the phone speaking to the store manger I had difficulties hearing her. I had to ask her to repeat each and everything she was saying. She advised me to the bring the phone on 07 Saturday before 15:30 the technician and herself will be there to test the device while I'm there. I visited the store and only to find out both the store manager and the technician are not the store the had left time was 14:00.

The device was left at the store, till today i have not received my phone back. the store (Silas) is struggling to give me a turn around time and this phone is used for work.

I am a very irate customer.

Yesterday I was advise they will contact me back but every time they advise that they do not call back. this phone has insurance and this is really unacceptable to be treated like this by Vodacom.