TB
Tanneth B
1 reviews | Active since Nov 2016
11 Jan 2024, 07:24
Reoccurring *****ulent activity
I am writing to urgently bring to your attention the ongoing *****ulent activities that persistently occur on my account Vodacom
Despite previous reports and efforts to rectify these issues, the *****ulent activities have continued, causing substantial inconvenience and financial distress.
I demand immediate action to rectify this situation and prevent any further unauthorized access or transactions on my account. It is imperative to restore the security and integrity of my account with your service.
As a user of your service, I expected and trusted that my personal information would be handled with the utmost care and in compliance with privacy laws. The evident breach of these regulations is alarming and unacceptable. I urge your immediate attention to rectify this situation and ensure compliance with the Poppy Act. Additionally, I request a detailed account of the measures being taken to address the breach, safeguard user data, and prevent such violations from occurring in the future. Given the seriousness of this matter, I anticipate a prompt and comprehensive response outlining the corrective actions being implemented. Failure to address these concerns adequately may necessitate further legal action to protect my privacy rights and uphold data integrity.
I expect a swift resolution and request that you provide a detailed plan of action to prevent similar occurrences in the future.
The distress and anxiety caused by these recurring incidents are debilitating. I find myself emotionally drained and unable to endure another episode of this nature. The past instances of ***** have left me extremely wary and anxious about the security of my personal data. I am genuinely concerned that any additional information shared could potentially be misused or compromised.
I kindly request a personal point of contact to address this matter promptly and ensure that the necessary steps are taken to protect my account from further unauthorized access.
Please acknowledge receipt of this complaint and promptly inform me of the steps being taken to address these grave security concerns.
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
11 Jan 2024, 08:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2024, 08:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
TB
Tanneth B's updateReviewer Update
11 Jan 2024, 08:48 I am currently in communication with Vodacom, SAPS, ICASA, the NCC, and Complaints DB SA, and I am considering seeking legal assistance from a consumer lawyer. It is imperative to bring to your attention that there has been a breach of the Poppy Act. Given my previous experience where Vodacom took five months to resolve ***** issues, resulting in debit orders totaling up to R8k and more being deducted from my account, I cannot afford to endure a similar situation, risking a negative impact on my credit record. Despite assurances that my account was to be locked and red-flagged after the last incident, I find it deeply concerning that such a breach has occurred again. I question whether Vodacom is fully compliant with Data Integrity laws. In contrast to automated messages, which were insufficient in the past, I am compelled to emphasize that I am facing real-world consequences due to these issues. It is stressful and unnecessary, requiring me to take time off work to address a situation that, by all accounts, should have been prevented. I urge you to expedite the resolution of this matter promptly and thoroughly to avoid any further damage to my financial well-being and credit record. Your immediate attention to this issue is crucial, and I appreciate your understanding of the gravity of the situation.
TB
Tanneth B's update11 Jan 2024, 08:48
Reviewer Update
I am currently in communication with Vodacom, SAPS, ICASA, the NCC, and Complaints DB SA, and I am considering seeking legal assistance from a consumer lawyer. It is imperative to bring to your attention that there has been a breach of the Poppy Act. Given my previous experience where Vodacom took five months to resolve ***** issues, resulting in debit orders totaling up to R8k and more being deducted from my account, I cannot afford to endure a similar situation, risking a negative impact on my credit record. Despite assurances that my account was to be locked and red-flagged after the last incident, I find it deeply concerning that such a breach has occurred again. I question whether Vodacom is fully compliant with Data Integrity laws. In contrast to automated messages, which were insufficient in the past, I am compelled to emphasize that I am facing real-world consequences due to these issues. It is stressful and unnecessary, requiring me to take time off work to address a situation that, by all accounts, should have been prevented. I urge you to expedite the resolution of this matter promptly and thoroughly to avoid any further damage to my financial well-being and credit record. Your immediate attention to this issue is crucial, and I appreciate your understanding of the gravity of the situation.
TB
Tanneth B's updateReviewer Update
11 Jan 2024, 08:53Furthermore The past instances *****ulent activity have left me extremely wary and anxious about the security of my personal data. I am genuinely concerned that any additional information shared could potentially be misused or compromised. I kindly request a personal point of contact to address this matter promptly and ensure that the necessary steps are taken to protect my account from further unauthorized access.
TB
Tanneth B's update11 Jan 2024, 08:53
Reviewer Update
Furthermore The past instances *****ulent activity have left me extremely wary and anxious about the security of my personal data. I am genuinely concerned that any additional information shared could potentially be misused or compromised. I kindly request a personal point of contact to address this matter promptly and ensure that the necessary steps are taken to protect my account from further unauthorized access.
Vodacom's replyOfficial
11 Jan 2024, 09:58Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jan 2024, 09:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Jan 2024, 11:06Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the ***** Department and based on the feedback received, ***** was confirmed, number deleted and relevant credits processed. Regards Consumer Website Team
Best regards,
Vodacom's reply15 Jan 2024, 11:06
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the ***** Department and based on the feedback received, ***** was confirmed, number deleted and relevant credits processed. Regards Consumer Website Team
Best regards,
TB
Tanneth B's updateReviewer Update
15 Jan 2024, 11:22 Thank you for your prompt response. I appreciate the acknowledgment of the issue. However, I am seeking a more detailed account of the specific measures being implemented to rectify the breach, secure my user data, and establish safeguards to prevent similar violations in the future.Furthermore, I'm perplexed as to why, despite the stated actions being taken, the *****ulent numbers still appear on my Vodacom App. Additionally, I received an SMS this morning regarding a *****ulent account debit order that Vodacom attempted to deduct. I would appreciate clarification on these matters to better understand the ongoing situation.Your swift and comprehensive response to these concerns is crucial in resolving this matter effectively.
TB
Tanneth B's update15 Jan 2024, 11:22
Reviewer Update
Thank you for your prompt response. I appreciate the acknowledgment of the issue. However, I am seeking a more detailed account of the specific measures being implemented to rectify the breach, secure my user data, and establish safeguards to prevent similar violations in the future.Furthermore, I'm perplexed as to why, despite the stated actions being taken, the *****ulent numbers still appear on my Vodacom App. Additionally, I received an SMS this morning regarding a *****ulent account debit order that Vodacom attempted to deduct. I would appreciate clarification on these matters to better understand the ongoing situation.Your swift and comprehensive response to these concerns is crucial in resolving this matter effectively.