RENEWING OF ACCOUNT WITHOUT CONCENT & TERRIBLE SERVICE

Good day,

My account was migrated over to MWEB in January 2021 due to bad service on Vodacom's side. I am now after 2 years, receiving statements indicating there are monies owing. Please note that this account is inactive & I did NOT give permission for this account to run on a month to month basis. Please ensure that this account gets cancelled as was originally requested & I will also not be paying this oustanding amount as I did not authorize the continuation of this contract. I did call in to your customer care centre which should be renamed NO Customer Care Centre. The lady whom I spoke to was obviously very tired from the night before as she yawned in my ear & after not helping me, could not get me off the phone fast enough, even cut me off from rating her service after the call. Vodacom should be embarrassed about the way they treat their clients. I await your urgent response in this regard.

Yours sincerely, Lauren Da Silva