Renewing contract when asked to cancel
<p>I took out a contract with a new laptop 3 years ago. After the contract ended I called to cancel it. I noticed my debit order is less so thought they canceled it. A year later they called with a great offer that I took. I noticed that I pay R100 more than I am supposed to. I noticed there is a 2gb contract on my invoice. I called them again to cancel it again and was told the contract expires in another year. I never authorised them to renew the contract. I have paid R100 a month for the last year for data I never used and now I have to keep paying it for another year. I have had enough with your bad service and empty promises. I was also promised free data and airtime after a previous issue, which I never received. I am tired of your bs. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day
Kindly respond to the email that was sent to you for further assistance.
Regards
Dominic
Best regards,
Good Day
Kindly respond to the email that was sent to you for further assistance.
Regards
Dominic
Best regards,
