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Nhlalenhle N

1 reviews | Active since Jan 2021

08 Jan 2021, 13:39

Renewed contract without customers approval

I had a contract with vodacom from Feb 2019 and it is due to expire 8 February 2021. I called a message informing that and a consultant called and I gladly told the consultant that I wont be renewing my contract. However I would like to get a data gig contract only. She then informed me that I need to give vodacom a 30 days notice to cancel my cellphone contract as I would not be renewing it and I need to give a call on the 8/01/2021. I called vodacom and I was told that my contract was renewed without my approval and they dont know how to fix it. I dont want your contract for another 24 months. Stop being *********** and forcefully debiting from my account an amount I never agreed to

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Replies (2)
Vodacom
Vodacom's reply08 Jan 2021, 14:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Nhlalenhle N's update08 Jan 2021, 14:14
Reviewer Update
Vodacom, What is due course because by that you mean 20 years and this issue would not be resolved. I need to keep following up with you and that my issue is still not resolved