1 reviews | Active since Sept 2015
Renewed contract without concent
<p>I phone in to cancel my voice and data contracts after the expiry date. The voice contract was cancelled as per my request and ported to prepaid. The agent tried to convince me to upgrade my data contract. After initially agreeing with the contract, while on the same call I told the agent I could get a bettef deal elsewhere. She agreed to try a deal match and the call was cut. I did not hear from her again. I subsequently called back twice to make sure she did nit activate the upgrade. I was told the upgrade was initialy activated but cancelled. Today my account got debited and when I checked my email I was billed for the upgrade! I immediately phoned to query the billing and was told the contract is active! The equates to vodacom taking my money without my concent, and I am furious!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
No consultant has contacted me yet. I treid to contact Vodacom yesterday telephonically and was given the cancellations department number by the customer services department. I dialled the number and hung on for more than 15 minutes, having been given the assurance that they do work on Saturdays from 08:00 to 17:00. After 15 minutes I gave up. There is just no way of getting hold of someone that can resolve my query. They have debited my account after I did not give them the concent to do so, and now I am at the mercy of their beurocracy to fix this.
No consultant has contacted me yet. I treid to contact Vodacom yesterday telephonically and was given the cancellations department number by the customer services department. I dialled the number and hung on for more than 15 minutes, having been given the assurance that they do work on Saturdays from 08:00 to 17:00. After 15 minutes I gave up. There is just no way of getting hold of someone that can resolve my query. They have debited my account after I did not give them the concent to do so, and now I am at the mercy of their beurocracy to fix this.
I eventually got hold of someone in the cancellations call center (Busiwa - reference number: 181 995 776 with order number 1- ********** 7436) and was given the assurance that the contract has been cancelled, and that the money deducted would be repaid. I was also contacted by Eltino who helped speed up repayment process, resulting in the money being paid back.
However, yesterday I got yet another invoice (Invoice number H3-HGEH) for another subscription payment of the contract. The contract is therefore not sucessfully cancelled. I emailed Eltino (dont have his number) but no reply yet. I phoned the cancellations department again and spoke to Bontle at 08:36. She confirmed that the contract is cancelled with code number 1- ********** 1152. She says there is nothing she can do any further, and wanted to pass me over to the accounts department. I asked to speak to a supervisor and was put on hold. I cant spend this much time on a problem that I did not cause in the first place.
I eventually got hold of someone in the cancellations call center (Busiwa - reference number: 181 995 776 with order number 1- ********** 7436) and was given the assurance that the contract has been cancelled, and that the money deducted would be repaid. I was also contacted by Eltino who helped speed up repayment process, resulting in the money being paid back.
However, yesterday I got yet another invoice (Invoice number H3-HGEH) for another subscription payment of the contract. The contract is therefore not sucessfully cancelled. I emailed Eltino (dont have his number) but no reply yet. I phoned the cancellations department again and spoke to Bontle at 08:36. She confirmed that the contract is cancelled with code number 1- ********** 1152. She says there is nothing she can do any further, and wanted to pass me over to the accounts department. I asked to speak to a supervisor and was put on hold. I cant spend this much time on a problem that I did not cause in the first place.
I just phoned subscriber collections ( ********** ) and spoke to Shevaan Lutchman at 11:04. He removed the debit from my accound and was assured that it will not be deducted from my account at the end of the month. He also escalated the matter to find out why Vodacom keeps billing me. I would really like to speak so someone that can assit with this escalation to stop this from re-occuring.
I just phoned subscriber collections ( ********** ) and spoke to Shevaan Lutchman at 11:04. He removed the debit from my accound and was assured that it will not be deducted from my account at the end of the month. He also escalated the matter to find out why Vodacom keeps billing me. I would really like to speak so someone that can assit with this escalation to stop this from re-occuring.