Renewed account without permission

Good day,

I have received the worst customer service experience from Vodacom.

Last year June 2017 my 24months contract ended with vodacom. My contract was cancelled the same month.

On the 1 Feb 2018 I received a bill from vodacom stating an amount of R604.99 outstanding. I phoned on the 2Feb 2018 and I explained that the account was cancelled. The consultant told me the account was renewed and if I don't pay I will be blacklisted.

How was the account renewed without my knowledge? And why did it take Vodacom almost 6months to contact me regarding payment. And then they tell me I will be blacklisted.

I am very unhappy and Vodacom will not be seeing me again

Regards, Leonard Ohlson

********** 225