CG
Christo G

1 reviews | Active since Nov 2021

15 Nov 2021, 08:09

Renewal of Vodacom contract without consent

Dear Vodacom, I was wondering why your service is so atrocious. 8 weeks have passed since I last phoned about the unauthorised renewal on my contract. I have evidence that you sent renewal requests to the wrong number of *** too, the main number, or my number is *** and shouldve been sent there. I have been unemployed since May 2020 but still paid using my provident fund, up until we got a chance to close the contract and go on pay as you go, I wanted to cancel it, but found out that it was renewed on both the phone and Wi-Fi device when we went in September 2021, without my consent. I told you we can't pay. Now I have no choice but to seek legal help, for all the anxiety and distress you have caused me, whatever is owed shall not be paid by me, seeing as its your agent's fault or bite's agents fault for renewing without my consent, so he must pay that amount. That agent's name is Vukeyav. So if I dont hear from you, if this is not fixed withing the next 2 weeks, prepare yourself to hear from a legal advisor soon after thise 2 weeks. This is the last and final time I'm gonna talk about this.

Kind regards

Christo Graham. My number is ***. Contact me.

0
Replies (2)
Vodacom
Vodacom's reply15 Nov 2021, 10:02
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
CG
Christo G's update15 Nov 2021, 10:04
Reviewer Update
Thank you, and if this is not sorted after she has phoned me. There will be legal issues. I'm not playing around anymore.