hB
hazel B

1 reviews | Active since Jun 2012

05 Dec 2016, 18:59

Renewal and no capping

<p>Vodacom your service is appalling. I renewed and you staff did not cap the line which has been capped for 4 years and now you want me to pay you 4000. You are not getting a cent and I will make all public awareness of your ********* behaviour. </p>

0
Replies (2)
Vodacom
Vodacom's reply06 Dec 2016, 07:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

hB
hazel B's update06 Dec 2016, 15:30
Reviewer Update

I have just experienced such shocking customer service from your accounts section and customer call centre. the last lady bless her soul has directed me to the ugrade centre to log a complaint however for the past hour i have been passesd from department to department.