FJ
Fagan J
1 reviews | Active since Oct 2022
22 Oct 2022, 11:32
Remove the owing amount
I owed you a R600. I paid this in full 2021 but to date you haven't updated my credit record. I called, I emailed and I went to the branch bit you can't assist me.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
23 Oct 2022, 09:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Oct 2022, 09:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
25 Oct 2022, 08:17Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we escalated your query to our Legal team for further assistance. Our team submitted a request to update your ITC payment profile. Kindly note that this may take 5 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we escalated your query to our Legal team for further assistance. Our team submitted a request to update your ITC payment profile. Kindly note that this may take 5 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Oct 2022, 08:17
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we escalated your query to our Legal team for further assistance. Our team submitted a request to update your ITC payment profile. Kindly note that this may take 5 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we escalated your query to our Legal team for further assistance. Our team submitted a request to update your ITC payment profile. Kindly note that this may take 5 – 14 working days to be updated.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,