RC
Raymond C
1 reviews | Active since Mar 2018
26 Oct 2018, 12:01
REMOVE THE DAMN ADMIN BLOCK !!!
2 DAYS AFTER POSTING THE REVIEW BELOW . MY NUMBER IS STILL BLOCKED . THERE IS JUST NO URGENCY TO THIS ISSUE . THIS SHOULD BE A LESSON TO ANYBODY ELSE READING THIS REVIEW. WHEN WILL THIS PROBLEM WITH THE ADMIN BLOCKS GET SORTED FOR GOOD . !!! REMOVE THE DAMN ADMIN BLOCK AND KEEP IT OFF !!!!!
AT WITS END WITH **** SERVICE AND LIES FROM THE HELP DESK WHY CAN’T YOU REMOVE THE DAMN ADMIN BLOCK FROM MY PREPAID NUMBER AND KEEP IT OFF!!! I SIT FOR HOURS ON END IN THE STORE FOR THE ASSISTANTS TO TAKE THE BLOCK OFF, JUST TO HAVE ADMIN PUT IT BACK THE NEXT DAY. THE “OL " GO BUY AIRTIME WITH A VOUCHER " STORY IS NOT WORKING EITHER. I AM REQUESTED TO SPEND MORE MONEY EACH TIME FOR A SERVICE THAT YOU CANNOT PROVIDE. PEOPLE CANNOT REACH ME, I CANNOT DO INTERNET BANKING BECAUSE OF THE ONE TIME PASSWORD THAT DOES NOT REACH ME .... AND WHAT ARE YOU DOING ABOUT IT .... NOTHING! NOBODY WILL GIVE ME THE TRUTH AS TO WHY THIS IS HAPPENING ... WHEN IS THIS GOING TO GET SORTED WITH HONEST FEEDBACK AS TO WHY YOU ARE BLOCKING A PREPAID NUMBER THAT I HAVE HAD FOR 20 YEARS .... DOES ANYBODY ACTUALLY GIVE A ****??? THIS HAS BEEN GOING ON FOR 2 WEEKS NOW. I AM A CONSULTANT THAT RELIES HEAVILY ON THIS NUMBER FOR INCOME … I HAVE NOW BEEN TOUGH A LESSON ON RELYING ON CONSTANT SERVICE FROM VODACOM …. THIS IS NOT THE FIRST TIME THAT THIS HAS HAPPENED TO ME AND NOW I AM CONVINCED IT WON’T BE THE LAST ....
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Replies (2)
Vodacom's replyOfficial
26 Oct 2018, 13:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Oct 2018, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Oct 2018, 14:31Dear Raymond,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Best regards,
Vodacom's reply26 Oct 2018, 14:31
Official
Dear Raymond,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards
Ashwin AbdurahmanConsumer Website Team(SA)
Best regards,