Removal of Vodacom from my ITC Profile

I was a client of vodacom for 12 years +. I would like to find out why due to vodacoms negligence on my account that my ITC has not been updated and removed. I am grateful that I have ended a relationship with vodacom due to the inconsistencies and constant incompetency on my account. I would like to know who will assist in removing vodacom from my ITC as they have once again proven why I terminated a service relationship with them. I need vodacom removed and update my ITC Profile as incorrect information is still showing and has been showing on my profile for months now.