Removal

I wish someone from Vodacom will help me, I've request 100s of times for help, I've contacted transunion and I've sent my paid up letter so many times, I've been struggling for almost a year to get the default off of my name. I've paid up almost a year ago and still I struggle with this, I'm on the brink of tears as I cannot do anything because of this. I have paid in full. Can someone Please help me by getting this removed. I always just get an automatic reply or I hold on and get transferred so many times. Please just help me