REMORSELESS VODACOM

SCANDALIST VODACOM

On the 30th of June 2020, I lodged a complaint against Vodacom regarding the cancellation of a contract (details listed on previous review). On 30th June I received a call from a consultant, advising me that the matter will be resolved ASAP. I did explain my situation and reasons to down grade my contract due to retrenchment. He confirm that he would assist me to resolve this matter. He then explained the process and also confirmed that the initial contract will be reversed with credits and i can then resume with my new affordable contract. To date, this has not happened and the end of June, I was debited with the as per the contract amount I cancelled. Vodacom, one of the largest Telecom providers in South Africa are incapable of resolving a small matter like this, with no consideration and compassion of an individual customers' humble request. MAYBE IT IS TIME TO MOVE!!!!