JG
Jay G

1 reviews | Active since Nov 2019

25 Nov 2019, 17:56

Reminder that Vodacom's cancellation fee is 75% of the remaining amount

Before you sign anything with this joke of a company, please remember that their cancellation fees are 75% of the remaining fees. I don't know who Vodacom is bribing to allow this rule to still be in place but it is sickening on several different levels.

As an example, if you signed up for a fibre service at R650 pm, then you are forced to cancel after 6 months you would have to pay R2925 as a cancellation fee which corresponds to 4.5 months worth of fees. This is ridiculous because you get nothing out of paying the R2925

In practice however, the shocking call station Vodacom runs will probably only get back to you 6 months after you logged the cancellation, if at all.

I advise all consumers to AVOID signing a contract with Vodacom. Stop giving these clowns business

0
Replies (1)
Vodacom
Vodacom's reply26 Nov 2019, 07:04
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
Vodacom Consumer Website Team