Reluctant Service

<p>I'm a vodacom service user and I received a notification stating that my cellular contract is due for an upgrade. I went in for the upgrade, but requested that they cancel my online contract so I could engage in a contract with the local vodacom branch. I spoke to a lady named Samantha on Wednesday the 18th of May and she promised to have this sorted out in the next 2 or 3 days. Almost a month later, I went back and got assisted by a lady named Pertunia and she gave me a reference number: ********** 08. She said I should visit this website to lodge my complaint. It has been almost a month now and I still haven't heard anything from anyone regarding this matter. I'm extremely disappointed at the service I received from Vodacom. If this is the way they treat their customers, then isn't it better to take my business elsewhere?</p>