Reluctance from Vodacom to reactivate suspended account

Yet another bad experience with Vodacom

Account was suspended; I paid the same day of suspension on the Vodacom App. Payment was immediately, and App updated immediately.

Almost 24 hours later and my lines are still suspended.... even with multiple phone calls to Vodacom Customer Care. I hear the same story over and over, we have reactivated your account, please wait 2-5 hour.

I have waited for many hours now, still nothing.

You need to fix this, I will be on the road in a few hours, women alone. I need to be able to contact someone if something happens on the road.

Check your records for the number of times I have called without success. I am currently on yet another call to your Customer Care department holding on now for 26 minutes.

Please note as well, if you suspend a user, we are not even able to access both our banking app and the Vodacom App, MANY of us uses these Apps to pay you, how do you suppose we pay you if you suspended us?