Relocations reconnection - at the mercy of vodacom

Early in January we contacted vodacom to inform them that we will be relocating, we however are in the process of signing the lease. We know from previous moves it takes a month for vodacom fiber to reconnect when you have relocating. The consultant however insured us that it can take 2 weeks and we must not worry.

On 14 Jan we phoned with our new address in Ballito and completed the forms.

Since then we have phoned vodacom to follow up as to when they will reconnect us. Last week Monday we were told we had not been scheduled and a manager will phone us within 72 hours to explain why and assist us. We still have not received any communication. Today when we phoned we were told it was still open and no one had bothered to even look at ourour problem. Every time we are told it has been escalated, but nothing is being done.

Vodacom asks for a month to schedule you when you relocate and despite us calling vodacom to remind them to do so we are now sitting without internet and at the mercy of vodacom.

I work from home and my daughter studies, vodacom is effecting my ability to receive an income and my daughter from studying, yet we have paid.