LP
Leon P
1 reviews | Active since Jan 2016
10 Dec 2021, 09:29
RELOCATION: VODACOM FIBER
I'm having difficultulties with VC FIBRE helpdesk, referring me from one section to the another, just to end up where i've started. I've even sent mails to VC customer care but to no avail. I've been trying to explain that i'll be moving out of my current address to the new address. It took me forever to explain the situation, repeating etc. This is not the first time experiencing difficulties with VC fiber, an endless frustration!
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Replies (2)
Vodacom's replyOfficial
10 Dec 2021, 11:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Dec 2021, 11:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Dec 2021, 15:26Dear Leon Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried to call you back however you did not answer our call.
We have followed up with the Fibre team and they advised that your fibre line can be suspended.
You may send an email to ***. Please insert this number in the subject line, ***. Regards Consumer Website Team
We have followed up with the Fibre team and they advised that your fibre line can be suspended.
You may send an email to ***. Please insert this number in the subject line, ***. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Dec 2021, 15:26
Official
Dear Leon Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We tried to call you back however you did not answer our call.
We have followed up with the Fibre team and they advised that your fibre line can be suspended.
You may send an email to ***. Please insert this number in the subject line, ***. Regards Consumer Website Team
We have followed up with the Fibre team and they advised that your fibre line can be suspended.
You may send an email to ***. Please insert this number in the subject line, ***. Regards Consumer Website Team
Best regards,