Relocation services sucks

Vodacom is the pits!!! I have wireless with them and I called on the 31.08.2023 to report that I need a technician I'm moving within the same neighborhood and I was given an SR ***.

I followed up on Sat and I spoke to Dorothy at call center and I ended up speaking to her TL who assured that someone will Def call me on Monday and my query at that point had not been done anything.

Monday no one called and I didn't call either coz I was busy moving. Tuesday no one called and I called ohhh boy!!

I called I spent and hour on the phone with someone who eventually dropped my line and told me that my contract with vodacom was taken up in July 2023. That time my contract was taken up in March 2020 .

Called again and the person who picked up just muted me. Called again and I spent on the line for 45min and the person tried to assist and told me that apparently my ticket is closed but my antena is still at my old home so meaning my query is not resolved.

She said they can't get hold of my "account manager" Vincent Mnyameni he not picking up calls no emails apparently the person who supposed to assist me with relocation. The lady eventually gave me his number been trying to call this Vincent person no answer.

This morning just received an sms that says sorry we can't assist you contact Vincent Mnyameni. Vodacom saying they can't assist me I must call their employee it's a JOKE!! SO I DONT KNOW WHAT TO DO . I still need a technician to come collect the antena I really don't know. Vodacom service is the pits!!!

Or did I mention even on Twitter (X) I'm not getting any help I can see other people are being responded to and me I'm not. I wrote on twitter(x) on Saturday and till now no response.

Yeah guys I'm having it with Vodacom shem