OJ
Olufemi J
1 reviews | Active since Sept 2020
28 Sept 2020, 15:42
Relocation service is the worst
Been waiting for my fiber line to be moved from previous address. No one from Vodacom calls or notifies you on the status of the request. Everytime you call all you get is it has been escalated ridiculous service
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
28 Sept 2020, 15:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Sept 2020, 15:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
OJ
Olufemi J's updateReviewer Update
30 Sept 2020, 15:41This is the worst service of all time. Despite this, the team is *********** in performing their customer service. Buzz word in Vodacom is always "Escalated".. How does that solve the issue?
After doing everything on my end and calling back and forth no one is able to give the service we pay for.. This is unacceptable
After doing everything on my end and calling back and forth no one is able to give the service we pay for.. This is unacceptable
OJ
Olufemi J's update30 Sept 2020, 15:41
Reviewer Update
This is the worst service of all time. Despite this, the team is *********** in performing their customer service. Buzz word in Vodacom is always "Escalated".. How does that solve the issue?
After doing everything on my end and calling back and forth no one is able to give the service we pay for.. This is unacceptable
After doing everything on my end and calling back and forth no one is able to give the service we pay for.. This is unacceptable
OJ
Olufemi J's updateReviewer Update
30 Sept 2020, 15:43Two days later. Nothing has been done except getting the wrong order to Octotel.. Even i know better whats happening to my request than the call center agents
OJ
Olufemi J's update30 Sept 2020, 15:43
Reviewer Update
Two days later. Nothing has been done except getting the wrong order to Octotel.. Even i know better whats happening to my request than the call center agents