Relocation request out of SLA
Worst fibre relocation experience, I submitted a request 1st week October and was told it would be 30 days. I am still waiting for an update. When I call im told that they will contact me back and never do. I sent the form with my details to the centralized mail box 3x and still they can't find it.
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Replies (3)
Vodacom's replyOfficial
09 Nov 2020, 07:58Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Nov 2020, 07:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
11 Nov 2020, 04:24Please note that no one from the fibre team has contacted me. I called again on Tues and an email was sent Confidence as an escalation. How does one get a response from vodacom on such matters and poor service?
's update11 Nov 2020, 04:24
Reviewer Update
Please note that no one from the fibre team has contacted me. I called again on Tues and an email was sent Confidence as an escalation. How does one get a response from vodacom on such matters and poor service?
's updateReviewer Update
17 Nov 2020, 18:48Vodacom customer service team. It's been a week since I lodged my complaint on HelloPeter. The matter has still not been resolved and I have not received an indication on when the relocation of the fibre I am paying for will take place. We are now in week 6 since I submitted the request. The SLA has been breached and no one seems to take customer service seriously. On the 22nd the debit order will go off for a service im begging to get. Please treat the request as urgent
's update17 Nov 2020, 18:48
Reviewer Update
Vodacom customer service team. It's been a week since I lodged my complaint on HelloPeter. The matter has still not been resolved and I have not received an indication on when the relocation of the fibre I am paying for will take place. We are now in week 6 since I submitted the request. The SLA has been breached and no one seems to take customer service seriously. On the 22nd the debit order will go off for a service im begging to get. Please treat the request as urgent