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Tanya E

1 reviews | Active since Oct 2019

14 Oct 2020, 18:27

Relocation request nit being processed - one month waiting

For the past week I have been asking for an update from Vodacom on my relocation request. No one at Vodacom has answers.

Its been a month since ive logged my relocation request and my contract is still running. I will be billed at this month end for a service that I currently cannot use and there is no indication on when my request will be processed.

This is not my first run in with Vodacom. Initial installation of my fibre line was a two month wait. Same story, no one could give me any updates or indication when the service would be installed.

I am extremely frustrated.

This is my last avenue. I am short before cancelling the service!

After a few calls and a few promisi

0
Replies (3)
Vodacom
Vodacom's reply15 Oct 2020, 06:50
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply27 Oct 2020, 10:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that you have now requested cancelation which is in progress. Please note that a one (1) calendar month notice is required to enable Vodacom to complete processing the cancellation/termination.

Regards Consumer Website Team

Best regards,

TE
Tanya E's update27 Oct 2020, 11:07
Reviewer Update
I have not had access to the service for the entire month of October. I have requested, after such unsatisfactory service that Vodacom take October as my cancellation notice period and cancel effective at the end of October. Why is it only going to be effective at the end of November?

This is ridiculous.