Relocation request

I’ve had one of the worst service delivery issues with Vodacom and Vumatel, I followed the correct process a month ago, requesting a relocation, I completed the relocation form, signed the form and sent it to the relevant email addresses. My relocation was supposed to have taken place on the 2nd of August and I am yet to hear from Vodacom and Vumatel as to when Vumatel will decide to come and install my new line at the new residence, I have spoken to employees at Vodacom and thier team leaders, I have even been put on hold for more than 10 minutes just waiting to talk to a team leader, this should be a daily task taken care of between Vodacom and Vumatel ( relocation requests) but it seems nobody can get a hold of Vumatel anymore and even more shocking is that nobody at Vodacom comes back with anything concrete, I’m still waiting for feedback after making many calls daily to Vodacom to follow-up on the request, truly appalling