DVDW
DEIDRE VAN DER WESTHUIZEN
1 reviews | Active since Feb 2014
30 Oct 2024, 13:15
Relocation relocation always issues
Im really sorry for using this platform again. Relocating a line is a nightmare especially when you have different than normal relocating situation like only finding a place 2 weeks before you move...did a reloaction request on the 19th of oct, to ne cancelled today due to vetting...we have been with vodacom forever why we need to bet again? Now intermet still active at old address and we have to wait 30 days for relocation. It is unfair that due to vettjng we were put in the back of the que. Im tirednof mothing working out as intened.f for you everything seems simple, working with the procedures every day but for us it is all new, no idea about being vetted again. Can someone please please help. We habe a business from home what are we supposed to do now. SO***
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Replies (2)
Vodacom's replyOfficial
30 Oct 2024, 15:15 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply30 Oct 2024, 15:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Nov 2024, 16:21Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query was forwarded to the Fibre Escalations department who will be contacting you to offer further assistance.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply07 Nov 2024, 16:21
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, your query was forwarded to the Fibre Escalations department who will be contacting you to offer further assistance.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,