Relocation Pending since OCTOBER 2020. PLEASE TERMINATE THE CONTRACT.

I am extremely disappointed as well as angry. I have never received such appalling service ever in my life!! I sent in request for relocation of my Fibre device and service in OCTOBER 2020. Till date, the issue hasn’t been resolved. I finally decided to cancel the contract in January and that is when Vodacom Fibre decided to get their act together but even that was subpar. The technician delivered the router to my place but realized that my new place doesn’t have a device that the router connects to. That was two weeks ago. Every time I call Vodacom Fibre on ***, it’s always another issue and that they will speak to Vumatel. I really do not want a service with Vodacom and I just want the contract to be terminated!!!!