Relocation of the Vodacom fibre line

I have relocated from one place to the other, called Vodacom on 17 November 2022 to assist with the fibre relocation, they then informed me that it will take 30 full calendar days for relocation of the fibre meaning from the 1st of December until the 31 Of December 2022. All throughout the Month of December 2022 I bought my own data Vodacom still deducted the fibre money even if I did not use any data when one of their customer agents said that they will not make any deduction, today on 03 January 2023 , almost two months later Vodacom has not until now relocated my fibre, not only have I made follow ups but Vodacom has been quiet, unprofessional, ********* and not fair as I'm working from home. Vodacom has made me buy so much data in December of 2022 and even now in January of 2023 all in the name of full 30 calendar days for fibre relocation. At this moment as a loyal Vodacom customer I feel like cancelling all my contracts with Vodacom as not only are they unprofessional in them not meeting their very own set contractual timelines but they have also frustrated me as loyal customer such that I would definitely discourage any person from ever doing business with Vodacom.