Relocation of service

I am trying to RELOCTE a service from one unit to another unit IN THE SAME COMPLEX and nothing has happened since 11th November. Am told 30 days to relocate. !!!!. No one can tell me why so long. Takes on 10 for a NEW installation. But in the meantime I am paying for a service I cannot use as we cannot relocate the the modem from one unit to another unit. And Vodacom reads my emails but do not have the courtesy to even acknowledge or reply. I refuse to pay for something I have no access to nor am able to use. This is blatant theft of the clients money. MINE> I wont be using Vodacom again.