Relocation of my Fibre Line.!!!

SR***. It takes 20 odd days to assign this request to an agent, no order has been created with no feedback to the customer on the status. After calling in to your contact center for two weeks now, no one can give me any information on where this process currently stands. Every consultant promises a call back and no one ever does what the commit to do. Relocation of a Fibre Line is proving to be an ignored service at Vodacom. Whoever the agent called Fancy is, please let them know as a client, they should be unemployed for their lack of concern for the client. I have sent in the documentation on the 25th November 2020. It is now the 21st December 2020. Vodacom commits to a 30 day turn around on relocations. Your consultants don't want anyone bothering them within the 30 days.... I want my services up and running in the next 4 days.