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Andre S

1 reviews | Active since Dec 2017

29 Dec 2020, 13:03

Relocation of fibre line to new house

Moved into house within my estate and requested a relocation via vodacom shop in Paarl where the agent forwarded me the forms to complete. After various follow up with the shop with noo replies from the shop via mail or phone calls I them contacted Vodacom fibre only yo be told that no form or request was lodged.

The vodacom agent then asked me to resend the reloaction fibre form to him so that he can lodge and request urgent call. Was then told that it can take upto 30 days ??????? What gets me is that it took them 2 days to do installation ? So now I mist pay to keep the line activated untill vodacom can relocate the line why!!!!!! I was then told to cancel the line and reapply as it will be quicker !!!!!! Vodacom please get your act together! There is an existing fibre point in my new house which is in the same street and eatate

Please contact me with an action plan

0
Replies (4)
Vodacom
Vodacom's reply29 Dec 2020, 13:52
Official
 Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
AS
Andre S's update02 Jan 2021, 15:03
Reviewer Update
Why does it take 30 days to relocate but 1 day to install ?
AS
Andre S's update11 Jan 2021, 09:48
Reviewer Update
Still no Date and no feedback as to the relocation of my line. Gatvol!
AS
Andre S's update11 Jan 2021, 10:03
Reviewer Update
Called the Contact center and twice the line was cut off whilst explaining my issue and finding a solution in order to get my fibre line reinstalled

Vodacom please contact me