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Mthembeni N

1 reviews | Active since Nov 2016

26 Nov 2020, 12:24

Relocation of fibre

I am extremely disappointed at the no service from Vodacom Fibre. I notified them on 02 November 2020 that I would like to relocate the fibre to a new address. They said they will give me LTE within 5 days. 28 days later nothing has happened. The *********** staff said the order has not been placed on the system. I have been getting this answer since 4 November 2020. They said they escalated but nothing happens. I am being charged for November but I do not have fibre. They quick to sell you fibre but when it comes to relocation they have no support. I won’t recommend anyone to use Vodacom fibre. It’s a disaster and they don’t care. Their support staff has an I don’t care attitude. Don’t use Vodacom. My SR is ***.

0
Replies (3)
Vodacom
Vodacom's reply26 Nov 2020, 14:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MN
Mthembeni N's update27 Nov 2020, 14:40
Reviewer Update
Email received yesterday and was requested to submit copy of ID AGAIN. nothing has happened since then. Today is day 29 of 30 days. I still do not have fiber. I paid for November but did not have service. Vodacom, your service and response time is extremely appalling.
MN
Mthembeni N's update11 Dec 2020, 09:04
Reviewer Update
“Dear Mthembeni Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We sincerely apologise for the services rendered to you. You confirm that you are planning to move to a different service provider. Regards Vodacom Consumer Website Team”


Yes I want to move to MTN or Telkom. Better than Vodacom.