RB
Robin B
1 reviews | Active since Jan 2021
11 Jan 2021, 11:29
Relocation nightmare on Vodacom Street
Horrible, Horrible experience with my relocation. My SR number ticket has been closed and no internet for 2 months awaiting my fibre installation at new address. I Have been calling daily for weeks now but I get no response or follow ups apparently Dorcas Matjila gave the wrong address to Frogfoot. Dorcas only communites by email but hasn't responded to my daily emails for 2 weeks. Horrible service, I hope this can be rectified today.
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Replies (2)
Vodacom's replyOfficial
11 Jan 2021, 12:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Jan 2021, 12:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RB
Robin B's updateReviewer Update
11 Jan 2021, 13:01*** is the number you can get hold of me on. But I doubt I will get that call ive been asking for 2 weeks for someone to call me.
RB
Robin B's update11 Jan 2021, 13:01
Reviewer Update
*** is the number you can get hold of me on. But I doubt I will get that call ive been asking for 2 weeks for someone to call me.