Relocation Nightmare

I have been with Vodacom since forever and this is the worst service I have ever received. I logged a relocation last month, 28 Oct. I was informed it would take 14 days and that someone would contact me within 48 hours. Now I don't know how long Vodacom's 48 hours are, but I decided to follow up today. I was informed that my account is still pulling through the previous owner' details (which were amended in 2017). So that must be sorted now. Then I was told my SR was closed and the whole process must start over again. I can get sorted within 48 hours with some other connection however I will have to pay for that as well. Today I was informed that the relocation will take 30 days. I cannot wait for 30 days. I have spoken to Vodacom for over an hour and still no result. Worst customer service ever. I still have not received any help from them. I am seriously considering cancelling my fiber connection. They are too happy to take money at the end of the month but when it comes to customer service - there's none. They must revise their slogan.