Relocation matter sucks

I have now had enough I sent a relocation form to Vodacom fibre to a Deon on 9 March 2020. Then sent again to a jabulile and now to a Julian and then a Olivia today and she has the nerve to tell me that I have to wait 30 days for relocation. I am done and want my Vodacom fibre cancel since I ha e not been using it since January as relocation is not happening. And Olivia put the phone down in my husband's ear when he said he want permission from Vodacom fibre via email that we can contact the guy whom installed it in December 2019. So perfessional