Relocation fiber vodacom.

First things first, when seeing the red logo for Vodacom please run and do not sign the dotted line. I have been a long client of Vodacom fibre. My first relocation move I was left without fiber for 3 weeks and they still debited my account in full. Now 2 years later, after submitting a relocation request within their 30 day notice period, again I'm sitting with the same problem, no internet. After phoning through several times this week, I can't get a definite answer as to when I can expect my line to be activated as there is currently a back log, this isn't my problem as they have not had the decency to contact me or notify me about this. Once the contacts end, it will definitely be good ridden to Vodacom and their unbelievable customer service!