VT
Victor T

1 reviews | Active since Jun 2019

21 Jun 2021, 07:35

Relocation

It’s been 30days since me and my friend requires a relocation for fiber the sad part is that we just wanted to take it from one unit to the other in the same complex. They told us it was allocated to some one at their back office and every time we call them they say “we will escalate it and we will call you back with feedback” not even once did they call back.

The sad thing about this hole thing is that we have to work from home due to covid and we loosing income because we have to buy data

This is by far the worst experience I’ve had with Vodacom I’m even considering changing my cell phone number coz the level of incompetence is really bad.

0
Replies (1)
Vodacom
Vodacom's reply21 Jun 2021, 07:44
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team