RELOCATING FIBRE A NIGHTMARE

Moving of my Vodacom fibre due to relocation is becoming the worst nightmare ever. I have spoken to the following people Basetsane, Marich, Yulanda, Bongi and Nandi who all promised to call me back but to no avail. I even went to the local Vodacom shop and they cannot even assist and the people who deal with this does not even get back to their own members of the same company!!! I sent in my relocation form on 14 July 2021 With Ref ********-**1323. I was told it would take 30 days to reconnect. It has now been 37 days and not so much as a progress call has been made. After numerous attempts on trying to find out the progress on this all I get is promises of callbacks and that the service was not uploaded or logged and it is assigned to a technician. I was even told there is no coverage however fibre is installed and my neighbour across the street has Vodacom fibre !!!! I am also still paying for a service that I do not have I have spent thousands on data as I need to work with overseas customers so it is usually after hours that I need to spend time. Who will reimburse me with that Vodacom? I have even considered cancelling and re- applying as I am sure that process will be faster and that was confirmed by your own staff, Vodacom. What is going on why do you make promises you can't keep?