LJ
Leola J
1 reviews | Active since Aug 2013
06 Oct 2022, 17:25
Releasing my fibre line
I canceled my fibre line with vodacom. I phoned over the weekend and asked that my line be released so I can change to another company. I was told to phone on Monday, which I did, I was told to release the line will take up to 48 working hours. When I phoned today I was told NO IT WILL BE RELEASED AFTER 3 TO 10 WORKING DAYS. I can't wait that long. I need wifi to work from home.
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Replies (3)
Vodacom's replyOfficial
07 Oct 2022, 08:59Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Oct 2022, 08:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LJ
Leola J's updateReviewer Update
10 Oct 2022, 11:50According to Vodacom customer care it is not released
LJ
Leola J's update10 Oct 2022, 11:50
Reviewer Update
According to Vodacom customer care it is not released
LJ
Leola J's updateReviewer Update
10 Oct 2022, 14:22This is now confirmed that the line is still not released. This is frustrating. I need to have my line released on OPENSERVE system aswell
LJ
Leola J's update10 Oct 2022, 14:22
Reviewer Update
This is now confirmed that the line is still not released. This is frustrating. I need to have my line released on OPENSERVE system aswell