HB
Heini B
1 reviews | Active since May 2016
07 Jun 2021, 06:54
Release the ONT
I have moved into a new house last week Monday. I have called vodacom almost every day asking to release ONT so I can get fibre internet, every time they tell me I will be contacted in 24-48 hours, I have not been contacted and ONT is stilll locked preventing me from getting internet. I have explained the urgency of the situation as I work from home and require internet. The previouse tenant has cancelled her internet in April so there is no reason for the ONT to not be released.
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Replies (3)
Vodacom's replyOfficial
07 Jun 2021, 07:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jun 2021, 07:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Heini B's updateReviewer Update
09 Jun 2021, 14:422 days past and still no feedback.
HB
Heini B's update09 Jun 2021, 14:42
Reviewer Update
2 days past and still no feedback.
Vodacom's replyOfficial
09 Jul 2021, 14:27Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the relocation from the Old address is completed and the order has been completed. Your query has now been resolved. Regards Consumer Website Team
Vodacom's reply09 Jul 2021, 14:27
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the relocation from the Old address is completed and the order has been completed. Your query has now been resolved. Regards Consumer Website Team